KBB Vehicle Acquisition Agent

Job Description

Job Description

The Chicago Car Buying Center is part of the Advantage Dealer Group, representing multiple Chicagoland dealerships including Advantage Chevrolet (Bridgeview, Bolingbrook, Hodgkins), Advantage Toyota of River Oaks, and Advantage Acura of Naperville.

We specialize in purchasing used vehicles directly from the public , working with platforms like Kelley Blue Book Instant Cash Offer (KBB ICO) , AccuTrade , CarGurus Sell My Car , and internal leads to source high-demand inventory for our stores.

We are rapidly expanding and looking for motivated team members who want to grow within the dealership network.

Position Summary

This role focuses on acquiring vehicles , scheduling in-person appraisals , and guiding customers through the sell-your-car process .

You are the first point of contact for customers who submit their vehicle information online through KBB and similar platforms.

This is not a cold calling position. All leads are inbound or warm from live selling-intent customers.

Key Responsibilities

Communicate professionally with customers via phone, text, and email

Follow up on KBB and Sell-My-Car leads to schedule appraisal appointments

Review vehicle details, mileage, condition, and history reports

Build rapport and trust with customers throughout the selling process

Work closely with Buying Center and Used Car Management to finalize offers

Maintain accurate notes, lead status, and follow-ups in CRM

Meet daily appointment and show goals

Qualifications

Previous BDC, sales, call center, customer service , or dealership experience preferred

Strong communication and relationship-building skills

Ability to multitask, stay organized, and follow a set call process

Professional and positive attitude

Comfortable working in a fast-paced environment

Schedule

Full-time

Monday through Friday (Day off during the week)

Saturday

Compensation

Hourly pay based on experience

Performance bonuses

Benefits

Health, dental, and vision insurance options

401(k)

Paid training