Rooftop Food Runner

Job Description

Job Description

Food Runners deliver food to Guests in a friendly, professional & knowledgeable manner. Runners play an integral role in ensuring our Guests have exceptional dining experiences. Runners act as a connection between the FOH and BOH that really makes a difference in timeliness of service.  At all times, runners are expected to be attentive to our Guests’ needs, making them feel welcome, comfortable, important and relaxed.

Runners eliminate a lot of stress and discord by communicating information between chefs and servers.  They also make sure the food goes out at the right time looking as beautiful as the Chef intended.

The right person will be passionate about food, beverage, and service and thoroughly enjoy creating excellent experiences for our Guests. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Runner in a bustling, fast-paced restaurant setting. Runner shifts maybe breakfast, lunch, or dinner; and will include weekends and holidays.

Responsibilities :

Prepare pass for service by preparing, as necessary, bread and butter service, condiments, napkins, plate wipes, plates, glassware, and utensils

Follow all instructions from expeditor

Assist with proper table coursing by communicating with servers and kitchen when tables are cleared and re-mised and / or going slow, etc.

Knowledge of all table and position numbers, as well as descriptions, major components, and proper utensils for each dish

Inform Guests of basic information about offerings at the restaurant or bar-lab venues on property or locally

Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies

Stay updated on current menu choices, menu additions, available menu modifications, and any unavailable items

Ensure each order is delivered according to the restaurant’s and Guest’s specifications

Promptly deliver each course as it is prepared to the correct table and in order

Communicate modifications and / or allergens as necessary

Communicate clearly any additional orders or needs the Guests may have to server or manager

Serve water to Guests and refilling beverage glasses as needed

Place and replace silverware as needed

Answer guest questions about food or how to eat

Remove guests’ dirty dishes and utensils

Deliver used dishes and utensils to the kitchen for cleaning

Runners assist service team with making and delivering coffee drinks to Guests

Contribute to team effort by assisting other staff as time allows

Perform basic cleaning tasks as needed or directed by manager

Fill in for absent staff as needed

Assist with special events as needed

Adhere to grooming and appearance standards consistently

Promptly address Guest service issues and refer to management when necessary

Additional requests made by management to maintain flow of service, Guest experience, and / or restaurant cleanliness

Qualifications :

Previous restaurant experience required

Physically able to carry 35 pounds; able to stand, bend, and move throughout shift

Works well as part of a team and on individual tasks

Excellent at verbal communication

Works well and efficiently under pressure

Good interpersonal skills and communication with all levels of staff and management

Runner top skills & proficiencies :

Dedication to Guest experience

Knowledge of Food

Verbal Communication

High Energy

Attention to Detail

Flexibility

Teamwork

Thoroughness

Professionalism

Cleanliness – personal and spatial