Service Manager

Job Description

The Service Manager at RWE Design Build leads and actively supports our Service Department, which includes service requests and labor. This role is both leadership-focused and hands-on, responsible for managing service operations while also performing skilled service and repair work as needed.

Key Responsibilities:

Service Management

● Lead, supervise, and support service work in daily operations

● Manage schedules, job assignments, and resource allocation to ensure timely service delivery

● Create and present regular service reports to senior management

Customer & Client Relations

● Develop service proposals, estimates, and service contracts for clients

● Maintain strong customer relationships and ensure high levels of satisfaction

● Respond promptly to service requests, issues, and complaints

● Identify customer needs and recommend appropriate solutions

Hands-On Service Work

● Perform general handyman and service work as needed, including (but not limited to): ○ Minor carpentry, drywall, and painting

○ Basic plumbing and electrical repairs

○ Door, hardware, and fixture repairs

○ Cage and kennel installation

○ Troubleshooting and general maintenance tasks

○ Maintaining a clean, organized, and hazard-free job site

● Assist technicians in the field on complex or time-sensitive jobs

● Ensure all work meets company quality standards and safety requirements

Operational Oversight

● Ensure service jobs are completed on time, within scope, and to client expectations

● Coordinate materials, tools, and equipment for service work

● Enforce safety procedures and company policies on all job sites

Requirements

• Minimum of 2 years of experience in a similar role
  

• Solid knowledge of the commercial construction process
  

• Experience managing at least 2 employees.
  

• Excellent communication skills
  

• Strong time management skills
  

• Must have reliable personal transportation; mileage reimbursement provided in accordance with company policy.
  

• Must be authorized to work in the United States without current or future employer sponsorship.
  

Benefits

• Medical
  
• Dental
  
• Vision
  
• 401K w/ company match
  
• PTO
  
• Paid holidays
  

Requirements
Minimum of 2 years of experience in a similar role Solid knowledge of the commercial construction process Experience managing at least 2 employees. Excellent communication skills Strong time management skills Must be authorized to work in the United States without current or future employer sponsorship.