Network Systems Analyst

Our Client, an Education company, is looking for a Network Systems Analyst for their University City, MO location.

Responsibilities:

• Main task(s) include prepping, replacing and repairing switches & routers on campus. Replacing Cisco gear with Extreme.
• Extreme Networks Experience would be amazing (prob hard to find)! Cisco Route Switch and Cisco CCNA knowledge HUGE plus!
• Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services.
• Rack, stack, configure, manage and analyze cloud, network, security, and wireless infrastructure.
• Provide feedback to engineers for continual service improvement.
• Review engineering designs and validate/develop operational procedures and practices.
• Serve as cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer expectation.
• Provide troubleshooting and on-call support for cloud, network, security, and wireless services. Work in partnership with engineers to evaluate, document, and deploy new products and services. Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless etc.).
• Rack, stack, and configure network, wireless, security, and cloud components
• Troubleshooting/incident management efforts for faulty hardware and configurations
• Review of engineered systems and documentation. Analyze against customer expectations and provide continual service improvement feedback to Engineering groups.
• Focused training in one or more specialties, providing operational subject-matter-expertise and team-leadership for a given technology (cloud, network, security, wireless etc)
• Participate in after-hours maintenance including on-call, security patching, scheduled maintenance etc.
• Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP etc).
• Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates.
• Perform other duties as assigned.

Requirements:

• Must know how to install networking gear mainly switches - manager will consider new grads with Cisco or Extreme experience.
• Customer Service: Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must be able to work with high-end stakeholders and negotiate the political landscapes that may exist in the enterprise; must possess the ability to clearly communicate with clients and team members verbally and in writing.
• Project Management: Ability to work cross-functionally on projects that require buy-in from multiple stakeholders and draw on the talents of each.
• Planning and Organization: Ability to organize and follow complex and/or detailed technical procedures.
• Technical Knowledge: Extensive knowledge in cloud and network operations. Have the ability to quickly break down an issue into cross functional troubleshooting sequences (cloud, network, security) , work an issue to completion, or escalate appropriately to ensure rapid recovery of services.
• Bachelor’s or professional degree in electronics, engineering, or a closely related field, plus years of experience in cloud/network analysis, operations, or equivalent combination of education and experience preferred.
• CCNA preferred

Why Should You Apply?

• Excellent growth and advancement opportunities