Owner Onboarding Representative

Owner Onboarding Representative

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.

Responsibilities include, but are not limited to :

• Review and complete legal and sales related documents with owners following established process / guidelines (50% time)
• Provide owner education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Other site duties as assigned by OO Manager (5% time)

Minimum Requirements and Qualifications :

Maryland Real Estate License before starting

Bachelor Degree or equivalent combination of education and directly related experience

Ability to prioritize and organize tasks

Ability to influence

Excellent verbal and written communication and interpersonal skills

Ability to manage concurrent assignments in an effective and efficient manner

Strong conflict management skills

Expert Contract Standards Expertise preferred

TNL product knowledge expertise preferred

TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding

1+ years Wyndham sales experience preferred

1 year previous customer service experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Compensation

The hourly rate for this role is $21.00 - $21.00 plus commissions and bonuses.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.