Customer Success Manager

We're a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.'s largest rental marketplaces, Rentable has since expanded its portfolio to include two high-growth products: Daylight, our Revenue Management solution, and Explore, our portfolio analytics and benchmarking platform.

We're a 100% remote team of 100+ employees across the U.S. We operate on a strict no a**holes policy and have built a community of high-performing people who take our work seriously but not ourselves.

While we've raised $30MM+ from world-class investors, we're profitable, well-capitalized, and have an indefinite runway. We pride ourselves on achieving rapid growth without burning capital.

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

As a Customer Success Manager for Daylight, you'll play a critical role in helping our multifamily clients maximize the value of Rentable's revenue management platform. You will manage customer relationships end-to-end—driving adoption, retention, and growth—while partnering closely with Pricing Advisors, Product, and Support to deliver measurable revenue performance outcomes.

This role requires a deep understanding of multifamily pricing strategy, data-driven decision-making, and customer relationship management. You'll act as a trusted advisor to operators, asset managers, and revenue teams—helping them achieve pricing efficiency and operational excellence using Daylight.

• Manage a portfolio of Daylight customers, ensuring successful adoption, engagement, and renewals.
• Partner closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction.
• Lead QBRs and business reviews focused on ROI, rent growth, and product impact.
• Drive customer utilization through proactive outreach, data insights, and process recommendations.
• Collaborate cross-functionally with Product, Onboarding, and Support to address issues and influence roadmap priorities.
• Own renewals and support expansion opportunities in collaboration with Sales.
• Act as the customer advocate internally, ensuring feedback is captured and prioritized.
• Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.).
• Provide mentorship and subject matter input to peers as Daylight scales.
  
  

• 5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS or PropTech.
• Experience in multifamily revenue management, pricing strategy, or asset management is strongly preferred.
• Proven ability to communicate technical or data-driven insights to executive-level stakeholders.
• Strong analytical and problem-solving skills with a bias for action.
• Highly organized and comfortable managing multiple complex accounts simultaneously.
• Proficient in Salesforce or similar CRM tools, Google Suite, and analytics dashboards.
• Excellent written and verbal communication skills; capable of influencing cross-functional stakeholders.
• Bachelor's degree required; advanced degree or relevant industry certifications a plus.

Why Rentable:

• Remote-First: We offer the freedom to work from home across most of the U.S. You'll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
• Competitive Compensation: We believe in hiring the best and paying accordingly. You'll receive a competitive salary that reflects your impact and expertise.
• Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family's biggest milestones.
• Total Wellness Coverage: We've got you covered from head to toe with comprehensive Medical, Dental, and Vision insurance plans.
• Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
• Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
• Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.