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Operations Manager, Technical Support Team (PA-CAL-Q4-001)
Operations Manager, Technical Support Team (PA-CAL-Q4-001)Blue Prism Group • Denver, CO, US
Operations Manager, Technical Support Team (PA-CAL-Q4-001)

Operations Manager, Technical Support Team (PA-CAL-Q4-001)

Blue Prism Group • Denver, CO, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Operations Manager, Technical Support Team

SS&C is hiring an Operations Manager to support Calastone's production services through a pending acquisition, ensuring stability pre-close and scalable run-state post-close. This role will oversee US production services for the Calastone portfolio, owning stability, first-line assistance, complex incident management, and service governance.

Why You Will Love It Here!

  • Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
  • Your Future : 401k Matching Program, Professional Development Reimbursement
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
  • Training : Hands-On, Team-Customized, including SS&C University
  • Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

  • Lead and mentor the US Operations team supporting the Calastone business, strengthening capability, performance, and delivery of operational objectives.
  • Proactively monitor production services to ensure reliability, stability, and performance; own first-line assistance to internal and external customers and drive timely, accurate issue resolution.
  • Run service governance and knowledge-sharing rhythms to close skill gaps; partner with Operations leadership and Service Transition to increase first-line resolution rates.
  • Build and maintain executive-level client relationships through proactive engagement, service reviews, and escalation management; identify service optimization opportunities and communicate them to senior management.
  • Act as the escalation point for complex regional referrals and as incident manager for service incidents, driving structured investigation, root-cause analysis, and rapid resolution.
  • Coordinate code releases and client communications with QA and Development; validate pre-production checks and standards prior to release.
  • Partner with implementation teams to capture production requirements during client setup and ensure smooth transition into live operations.
  • Coordinate with customers, internal technical teams, and data-center providers during implementations with clear, efficient communication.
  • Contribute to continuous improvement through process optimization, automation, and adoption of best practices.
  • Participate in an on-call rotation; support offset coverage for East and West Coast operations.

    • What You Will Bring :

  • Significant experience in incident management, application support, and operations in a client-facing financial services environment.
  • Ability to serve as Change Manager; strong knowledge of ITIL 4 Change Enablement practices.
  • Demonstrated experience across project delivery life cycles using industry best practices; broader ITIL knowledge beneficial.
  • Familiarity with transactional or real-time banking services; exposure to Liquidity Portals, Money Markets, or Mutual Funds is advantageous.
  • Technical proficiency across databases / SQL, MQ, SWIFT, ISO 15022 / 20022, FIX, XML, authentication / certification, and secure FTP.
  • Experience with Salesforce or a similar CRM platform.
  • Calm, professional presence under pressure; inclusive leadership, strong communication, and high attention to detail.

    • SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. Colorado : Salary range for the position : 70,000 USD to 130,000 USD.

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