Senior Accounts Receivable & Collection Specialist

Overview

Who we are :

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

JOB SUMMARY :

The Senior Accounts Receivable & Collection Specialist is responsible for collection of customer accounts, providing prompt and accurate support to customers, sales representatives, field service representatives, and other company staff and the accurate reconciliation of accounts receivables portfolio of appr. 500-700 accounts.

Responsibilities

• Responding to external and internal customer requests via phone and email in a faced-paced, highly complex environment
• Independently collect past due invoices by contacting customers via phone, email or portal
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices / billings or cash applications.
• Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment
• Process daily and / or month-end Account reconciliations – spread sheets such as daily cash log
• Cash Application of payments to customer’s accounts received via credit cards, coordinating and collaborating with a centralized cash application team.
• Review / prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
• Preparation of weekly aging report and prioritize accounts based on overdue status
• Account review for credit releases
• Negotiate payment plans
• Train new team members on daily tasks

Qualifications

Education :

High School Diploma or GED is required; Must not have any student loans in default

Experience :

No experience necessary; 6 months of collections experience or 1 year of customer service experience is preferred

Computer Experience :

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities :

All job offers are contingent upon completion of drug and background checks.

InteLogix is an equal opportunity employer : M / F / Disabled / Vet