Site Manager

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About New Ways Services – (ABI Division)

New Way is MHA’s residential and community-based program for individuals living with acquired brain injuries (ABI) due to trauma, stroke, or serious illness. These life changes can bring physical, emotional, and cognitive challenges, and New Way provides the support needed to navigate them. Through personalized care, skill-building, and meaningful daily routines, individuals are supported in gaining independence, reconnecting with others, and living fully in the community. Our homes are safe, accessible, and integrated into typical neighborhoods, offering 24/7 support along with nursing, clinical, and therapeutic services.

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Position Summary

The Site Manager will be responsible for the day-to-day operations of their assigned program within our New Way/ ABI division. They will work under the direction of the Program Coordinator to uphold the highest standard for all people receiving services.

Pay Rate: $21.50 an hour

Schedule: Tuesday, Wednesday & Friday 12pm-8pm, Thursday 9am-5pm, Saturday 8am-4pm (40h)

Key Responsibilities

• Shift set up and planning through the use of effective communication, shift-planning sheets and regular updates with the Floating Supervisor.
• Maintaining program scheduling and ensuring staffing ratios are adequate at all times.
• Monitor substance counts, medication ordering, posting and verifying of medications.
• Monitoring of money counts, petty cash and check requests with the oversight of the Program Coordinator.
• Work with the program coordinator to hire, onboard, and train new employees.
• Monitor daily tracking for medications, ISP goal tracking, behavior tracking, and mobility exercise.
• Ensure that all medical appointments, therapies, visiting nurse appointments and community dates are met.
• Model positive participant engagement and advocacy while balancing direct support and opportunities for independence.
• Reports of all maintenance issues as appropriate to the Program Coordinator.
• Communicate and report in a timely manner all issues, concerns or incidents to the Program Coordinator.
• Complete the necessary written documentation related to particular incidents within mandated timelines.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Must have a valid driver's license, sufficient automobile insurance, an acceptable driving record, and a safe, reliable vehicle to utilize during work hours.
• Must be at least 21 years old.
• Must be able to pass a background and CORI check.
• Ability to provide personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $20 an hour