FiberTite CARE Specialist - Seaman Corporation

FiberTite Care Specialist

At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe. Every Seaman Corporation associate plays a valuable role in our company's continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business. Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions start to finish.

Seaman Corporation is seeking a FiberTite CARE Specialist to join our Commercial team! This position will report to the Customer Experience Manager in Wooster.

Position Summary : The FiberTite CARE Specialist will ensure that FiberTite customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. The CARE Specialist will respond to customer's inquiries or complaints regarding Seaman Corporation's products or services. They will determine the best method to resolve complex customer service problems to ensure customer satisfaction and adherence to organizational policies. The FiberTite CARE Specialist coordinates information to resolve problems.

Essential Duties And Responsibilities : include the following. Other duties may be assigned.

• Answers phone and electronic inquiries from Customers and Sales Reps / Regional Sales Managers
• Verifies & processes purchase orders from customers
• Clarify order details
• Set up new customers & process incoming orders
• Check stock levels
• Coordinate with manufacturing / vendor scheduling as necessary
• Advise customers on product availability
• Makes periodic calls to existing customers to determine satisfaction with the organization, products, or services
• Communicates any changes in delivery dates or other changes to the customer and the Sales Rep.; Work with internal and external Seaman Corp team to provide superior service to customer base
• Supports the FiberTite outside sales team and collaborates frequently with them
• Monitors status of all open orders to ensure timely delivery and provides customer service regarding order status and logistics issues
• Communicates with Credit Manager to address credit hold issues
• Processes Debit / Credit memos, quality or complaint issues, color matching requests

Required Qualifications :

Preferred Qualifications : Prior customer service experience ERP syste