Product Manager - Data Governance & CRM

Product Manager - Data Governance & CRM

The Product Manager - Data Governance & CRM reports to the Director - Data Management and is primarily responsible for data governance, customer relationship management (CRM) system, and data quality and provides all necessary details for the development team to achieve their sprint goals effectively and efficiently. This role manages the CRM system, data quality, data rules, and data dictionary, and works closely with the Product Manager - Data Platforms & Business Intelligence to provide input on defining the data platform and architecture needs for our overall data requirements.

You Will Have

Bachelor's degree in computer science, data business, information technology, or related field. MBA or master's degree is a plus.

At least 7 years of product management experience with master data management, data governance, data profiling, data quality and CRM (i.e., NetForum, Salesforce, etc.).

Experience with product management lifecycle, preferably Agile and / or SAFe.

Proven experience as a strong cross-group collaborator and team player, dealing with complex problems, resolving conflicts, and experience influencing cross-functionality, and with executive-level audiences.

Ability to quickly adapt to shifting priorities, demands and timelines through both analytical and problem-solving capabilities.

Ability to manage and motivate a team to achieve results, focusing on the positive, regardless of the obstacles.

Ability to work independently and well under pressure and perform multiple concurrent and diversified tasks effectively.

Excellent interpersonal, written, and oral communication skills.

Excellent time management, organizational, customer service, and problem-solving skills.

Strong team player, self-motivated and detail oriented.

Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

You Will Be Responsible For

Managing a team of offshore development and quality assurance engineers.

Owning the process for defining and promoting CRM and data quality strategy.

Coordinating and prioritizing the delivery of requested improvements and functionality to CRM and data quality.

Defining and documenting the current and future state of CRM and data quality roadmaps, and action plans.

Developing enterprise data management policies, including such things as data stewardship, data governance, audit requirements and service level agreements (SLAs) to support the quality and use of information.

Working closely with the Product Manager - Data Platforms & Business Intelligence, assist with defining the needs for enterprise data platforms, architecture, technologies, and methodologies.

Provide guidance on prioritizing the product backlog; ensure it is transparent, visible, and understood.

Reviewing incident tickets and determining appropriate action to close ticket (i.e. user story, data fix, etc.)

Creating and communicating backlog items (i.e., user stories, acceptance criteria).

Reviewing and reprioritizing the backlog as part of preparation for iteration planning.

Accepting user stories.

Sprint planning and sprint review discussions with the development team.

Processing and analyzing feedback from stakeholders.

Collaborating with IT to assist decision-making and sequencing of critical technology enablers.

Ensuring ongoing collaboration with other product development teams to align work and proactively manage cross-team dependencies.

Conducting demos for all required stakeholders.

Running user acceptance testing (UAT).

Assisting with the development of the annual departmental budget.

Other duties as assigned.

Skills

Data governance, SQL

Additional Skills & Qualifications

Heavy people management and offshore leadership experience (team of 10 developers in India + 1 product owner)

Technical proficiency in SQL for querying and data profiling

Familiarity with Jira, ServiceNow, and SSMS

Ability to influence and communicate with executive-level stakeholders

Experience in non-profit organizations preferred

Vaccination and at least one booster required

Work Schedule : Hybrid in Evanston, IL (Mandatory Tuesdays & Wednesdays; Thursday optional)

Duration : Temp-to-hire (initial 3-month contract)

Job Type & Location

This is a contract to hire position based out of Evanston, IL.

Pay and Benefits

The pay range for this position is $70.00 - $80.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Evanston, IL.

Application Deadline

This position is anticipated to close on Dec 12, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.