Technical Consultant – Operations Engineer for Managed Cloud Services

Overview

As a Technical Consultant, you will work with a cross-functional team to provide enterprise system support to Esri customers with more complex and growing GIS implementations. In this role, you'll deploy and support customer ArcGIS deployments in AWS / Azure by helping automate and streamline operations, build and maintain tools for deployment, monitoring, and operations, and optimize processes to troubleshoot and resolve issues in customer environments. You'll also research and develop solutions using new cloud technologies to add value to existing deployments and develop new offerings. The position requires strong technical expertise, customer-facing skills, and the ability to learn quickly while supporting complex enterprise implementations.

The Advanced Enterprise Systems department is known for its deep technical expertise and focus on supporting organizations in implementing and sustaining Enterprise systems. Managed Cloud Services (MCS) is a program specifically focused on building off the capabilities of Esri Support Services and providing consistent elevated system support for our most complex customer deployments. Join a team that is dedicated to fulfilling deep technical missions that support the entire Professional Services matrix, providing tailored solutions that enhance customer experience and drive long-term success.

Responsibilities

• Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of commercial; utility; natural resources; federal, state, and local government; and other customers
• Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as AWS and Azure
• Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
• Be proactive in recognizing and handling uptime and performance challenges
• Engage with development, QA, and product teams in bringing cases to resolution
• Troubleshoot the system and provide root cause analysis
• Provide rotational 24 / 7 on-call technical support

Requirements

Recommended Qualifications

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Total Rewards

Esris competitive total rewards strategy includes industry-leading health and welfare benefits : medical, dental, vision, basic and supplemental life insurance for employees (and their families), (k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is$82,-$, USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their lifes best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esris Racial Equity and Social Justice initiatives, please visit our website .

If you dont meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

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