Senior Incident Manager

A company is looking for a Senior Incident Manager to lead the management and resolution of production incidents across its cloud operations environment.

Key Responsibilities

Lead the identification, triage, escalation, and resolution of incidents to minimize impact

Provide timely communication and coordination with stakeholders during incidents

Develop and improve incident management processes, documentation, and metrics

Required Qualifications

5+ years of experience in incident management or related roles

Demonstrated experience leading major incident responses in a cloud-based environment

Technical knowledge of Linux and Windows environments

Bachelor's degree in Information Systems, Computer Science, or a related field (preferred)

ITIL certification or formal training in IT service management practices (preferred)