Patient Support Specialist (Bilingual)

Patient Support Specialist

Facilitate patient flow by notifying the appropriate staff of the patient's arrival. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Provide support to medical records department managing patient records in compliance with HOPE Clinic guidelines.

Major Duties & Responsibilities :

• Greet and assist patients with registration and eligibility;
• Check in / out patients using electronic medical records;
• Scan medical records into the system;
• Fax / mail out medical records and necessary forms according to HIPAA / Clinic guidelines;
• Submit and document forms and medical records in a timely manner;
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information;
• Log medical registration forms and record and incoming forms into electronic health record (EHR);
• Assist with incoming calls and create telephone notes and assist with scheduling and inquiries;
• Support Patient Services team with other duties;
• Verify insurance eligibility for all billing purposes;
• Patient Support Specialist will perform Eligibility Support Specialist duties as needed (e.g. assist with enrollment / re-enrollment of Medicaid, ACA, and other state and federal program, maintain and update HOPE Clinic's sliding scale information and forms, etc.);
• Attend on-site / off-site community engagement activities and on-site / off-site clinic events as needed;
• Perform other duties as assigned by the supervisor to support HOPE Clinic's Mission, Vision and Values.

Qualification Requirements :

Education and / or Experience :

High School diploma or GED; Associates degree preferred. Experience in the medical field and referral / patient navigation and / or billing / medical records is preferred.

Other Skills and Abilities :