Create the future of e-health together with us by becoming a Software Support Specialist
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
Learns core task set for all features of assigned CGM software products and passes applicable exams.
Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
Your Qualification:
Must be available between the hours of 8AM – 8PM EST Monday through Friday
Minimum of 1 year customer service experience.
Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support
Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
Ability to independently perform research using resources such as the internet and procedure manuals.
What you can expect from us:
Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces, flexible working hours, hybrid work options and much more
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission.
Software Support Specialist • Columbia, SC
You may be required to come on site for meetings in Clemson, SC.Our direct client has an opening for a PeopleSoft Technical Consultant 11200-1 .This position is up to 12 months with the option of e...[internal_linking.show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[internal_linking.show_more]
Lead Software Integrations Engineer - (Hybrid, Columbia SC).Lead Software Integrations Engineer.Oracle Cloud HCM, ERP, EPM, electronic content management, or business process management systems.The...[internal_linking.show_more]
Surrogates Start at $55K$75K+ $1,250 Bonus + $11K Pre-Pregnancy Payout.Looking for a high-paying opportunity with real support and no upfront costs?.Become a Surrogate and earn up to.All expenses p...[internal_linking.show_more]
USPS is accepting applications for PSE Mail Processing Clerks nationwide.This role is vital to ensuring the timely and accurate processing of mail.USPS provides comprehensive training to help you s...[internal_linking.show_more]
OpenKyber is looking for a Security Systems Analyst one of our clients in Elgin, SC.Please find the job description below and send us your updated resume if interested: Must-Have Skills: Hands-on e...[internal_linking.show_more]
Job Title :Systems Software Programmer Project LeadClient :State of South Carolina Department of Public Health (DPH)Location :Remote Columbia, SC (Open to Nationwide US candidates, must work in Eas...[internal_linking.show_more]
IT managed services to enable the digital workplace for enterprise, midsize and small businesses.To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and...[internal_linking.show_more]
SummitET is seeking a Licensing Support Specialist to support the South Carolina Radiation Control Bureau as a 1099 Independent Contractor.This part-time consulting role (30–40 hours/month) is remo...[internal_linking.show_more]
Student success coach and mentor (entry level,.City Year, an AmeriCorps program, helps students across schools succeed.City Year AmeriCorps members provide support to students, classrooms and the.A...[internal_linking.show_more]
TEKsystems is hiring a Technical Customer Support Representative to support a financial client in Columbia, SC.This is a call center environment, supporting end users in software support, password ...[internal_linking.show_more]
Join our team at SC State Credit Union as a Systems Support Specialist! As a vital part of our IT department, you will have the opportunity to work with cutting-edge technology to ensure our system...[internal_linking.show_more]
At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards.We analyze and carefully consider several factors when determining compensation, in...[internal_linking.show_more]
Darla Moore School of Business.Must be willing to work a flexible schedule to meet the needs of the department.About University of South Carolina:.From the Upstate to the Lowcountry, the University...[internal_linking.show_more]
Looking for a meaningful way to earn significant income while doing something truly impactful?.Surrogacy with Roots offers one of the most supported and well-compensated journeys available.Base com...[internal_linking.show_more]
IT - DSS - System Software Programmer - Consultant.Months from projected start date.Main Street Suite 600 Colubmia, SC.The State of South Carolina is looking for a Systems Software Programmer - Adv...[internal_linking.show_more]
Overview Under general supervision, the primary responsibility of the Claims Center Support Specialist is providing customer service to all visitors of South Carolina Education Lottery's (SCEL) Cla...[internal_linking.show_more]
Cayce, SC Hybrid, 4 Days Onsite and 1 Day Remote per Week (Remote day is applicable after 1 Month of employment).Interview Process: One Round of Interviews, Virtual.Employment Type: Contract (C2C /...[internal_linking.show_more]
