Bilingual Personal Banker- Call Center $21hr

Job Description

Job Description

As a Bilingual Personal Banker in our Call Center, you’ll help our credit union members safeguard their assets, using strong communication skills in both English AND Spanish!

Whether you’re finding answers for members (customers) quickly, consulting on products with passion, or resolving their issues with a smile (they can hear the smile even virtually), you’ll be the difference between their customer experience being just average or an exceptional one.

Here your efforts matter and are supported, because your success is integral in the overall success of the team.

What we expect from you :

• A local residence commutable to Las Vegas, NV – all shifts will be worked in-office from our Ops Center on W. Sahara, zip code 89117.
• Fluency in written and spoken English and Spanish - both
• Scheduling flexibility - the Contact Center operates 7 days a week, 4 : 00AM - 9 : 00PM PT. Following the completion of training, your assigned production shift would start in Feb 2026, and could include any hours within that time frame.
• High school diploma or equivalent
• A service mindset
• A thirst for knowledge and desire to grow - words that describe our most successful team members include "Reliable, Dependable, Coachable, Respectful, and Professional."
• Computer experience, including ability to type documentation while listening and engaging

What you can expect from us :

Daily, you will :

Specifics about this opportunity :

Training hours are M-F (8 : 00AM - 4 : 30PM PT), and spanning five weeks of training (2 weeks classroom, three weeks nesting / live call practice).

Overview :

We are one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base. Our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter.

Summary :

Provides Superior Service regarding all Credit Union services to members via telephone, in an accurate, timely, and professional manner.

Responsibilities :

Answer and resolve routine and complex member inquiries, complaints, and concerns over the telephone, creating customized solutions while maintaining positive member service relationships.

Explain the features and benefits of UNIFY membership, as well as products and services, preserving and enhancing the UNIFY brand.

Receive and process requests, including, but not limited to, funds transfers, membership data changes, eBanking technical support, and loan payments.

Navigate numerous specialized software systems and a member relationship application, at any given time, to fulfill member requests.

Analyze a member's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each member.

Work collaboratively with others in the department to build and maintain a strong, cohesive team by participating in training calls, conference calls, and other team meetings.

Meet or exceeds monthly quality standards and productivity levels established by individual and department key performance indicators.

Maintain confidentiality and manages risk in every business, product, and service transaction. Leverage available tools to protect sensitive member information.

Remain current and informed on all Credit Union procedures, products, services, and compliance regulations, serving as an advocate and subject matter expert for the Credit Union.

Flexible with work schedule requirements. Must be able to work during the Contact Center Hours of Operation based on business needs, such as weekends, 1st or 2nd shift, and holidays. The position is subject to a performance-based shift selection process periodically.

Perform all other duties, as assigned.

Qualifications :

Why work with us?

We believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. We provide a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package

Medical,Prescription, Dental, Vision, Life, and Short- and Long-Term Disability Insurance

Dependent and Medical Care - Flexible Spending Accounts

Personal Time Off

401(K) Plan with employer match

Education reimbursement for approved programs

Banking privileges for you and your family

An offer of employment is conditioned upon complying with requirements including, but not limited to, signing a consent to conduct a background investigation.

UNIFY is proud to be a drug-free, EOE including disability / vets. For more information on UNIFY, visit us at www.unifyfcu.com

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CommunityAmerica Federal Credit Union dba UNIFY Financial Credit Union