Senior Customer Success Account ManagerDocuSign • Washington, DC, United States
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Senior Customer Success Account Manager
DocuSign • Washington, DC, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Drive renewal outcomes and adoption motions across a portfolio of large, high‑growth enterprise accounts Identify and mitigate adoption and renewal risks through proactive stakeholder engagement Conduct regular business reviews with key collaborators and executives to ensure alignment on goals Develop and execute strategies that accelerate time to value and maximize customer ROI Serve as the primary point of contact for customer escalations and guide resolution efforts BA / BS degree or equivalent work experience 5+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS Experience in quota‑carrying roles with consistent performance Strong written and verbal communication skills Proven ability to manage deal cycles and operate as a consultative advisor Experience leading adoption strategies and acting as a customer change agent Strong adaptability to changing priorities with a high sense of urgency Familiarity with Salesforce CRM Ability to clearly convey value and ROI in customer interactions
Employer Industry : Software as a Service (SaaS)
Why consider this job opportunity
- Competitive salary based on geographic location and experience
- Eligible for bonus based on achievement of sales goals and company performance
- Comprehensive health benefits from day one of employment with options for employer‑paid plans
- Opportunities for professional development and education reimbursement
- Flexible remote work arrangement with occasional travel to strengthen customer relationships
- Join a company committed to building trust and making a positive impact in the community
What to Expect (Job Responsibilities)
What is Required (Qualifications)
Proven experience with contract negotiation and a track record of timely deal completion
How to Stand Out (Preferred Qualifications)
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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