RAS Program Specialist

Ras Program Specialist

Ras Program Specialist role involves providing education and information about programs or services to end user pharmacies enrolled in Ras programs. Position coordinates resources, facilitates communication across platforms and business units and ensure delivery of high-quality support services to meet program objectives. Plays a key role in problem resolution, process improvement, and overall success of the programs.

Key responsibilities include :

• Serving as the primary point of contact for both internal and external clients for Ras programs, i.e. cash management, pharmacy voucher, RxLocal Educate
• Becoming a subject matter expert on the benefits and advantages of Ras programs and effectively communicating those with customers
• Working closely with other departments and teams to ensure alignment on program benefits, troubleshooting and resolving issues
• Identifying and escalating issues or challenges that arise with the support functions of Ras programs
• Assisting in developing and implementing solutions to resolve problems and prevent recurrence
• Identifying areas for improvement in current support processes and procedures
• Maintaining comprehensive records of support activities including issue logs and service requests
• Becoming knowledgeable in and utilizing diverse Erp systems across the RedSail base

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