Engineer

Job Description

Job Description

POSITION SUMMARY

Respond and attend to guest repair requests. Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Maintain daily logs of operation, maintenance, and safety activities. Communicate with guests / customers when necessary to resolve maintenance issues.

Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and / or ladder. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors.

Safety and Security

CRITICAL TASKS

• ? Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.
• ? Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure

environment.

pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

necessary, to avoid injury.

natural disasters).

personnel.

Policies and Procedures

Guest Relations

individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions

on paper, moving objects out of the way, or offering access to Braille or TDD phones).

guest's name when possible.

process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Communication

Working with Others

Quality Assurance / Quality Improvement

Physical Tasks

Install, Maintain, and Repair Items

at all times.

walls.

Maintain Building and Property

manager / supervisor.

Maintain Records or Logs

details of equipment malfunctions and maintenance work.

Coordinate with Others

Plumbing

using appropriate techniques.

CRITICAL COMPETENCIES

Interpersonal Skills

PREFERRED QUALIFICATIONS

Education High school diploma / G.E.D. equivalent

Related Work Experience At least 2 years of related work experience

Supervisory Experience No supervisory experience is required