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Training & Development Specialist
Training & Development SpecialistAscend Technologies • Chicago, IL, US
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Training & Development Specialist

Training & Development Specialist

Ascend Technologies • Chicago, IL, US
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Training & Development Specialist   Reports To :

  • Talent Manager                                Department : HR Location : Remote                                                Exemption Status : Exempt PURPOSE : The Training & Development Specialist is responsible for designing, implementing, and continuously improving the company’s training and development programs to support employee growth, technical excellence, and career progression.
  • This role partners closely with line of business leaders and technical teams to identify learning needs, manage compliance and certification programs, and foster a culture of continuous learning within the organization.

RESPONSIBILITIES :

  • Assess training and development needs through surveys, interviews, focus groups, and collaboration with managers and subject matter experts.
  • Design, organize, and deliver onboarding, orientation, compliance, and skills-based training for employees across all departments.
  • Develop training materials, manuals, and course content tailored to technical and professional development needs.
  • Partner with line of business leaders to identify skill gaps, certification requirements, and learning priorities aligned with business goals.
  • Manage and track certification programs , providing employees with access to learning platforms and maintaining accurate records of completions and related incentives.
  • Develop and maintain career path frameworks to guide employee growth and progression within the organization.
  • Lead train-the-trainer sessions to prepare internal subject matter experts for effective content delivery.
  • Plan and host Lunch & Learn sessions , workshops, and knowledge-sharing events to promote continuous learning.
  • Manage relationships with vendors and external training providers , including negotiating partnerships and ensuring training relevance and quality.
  • Evaluate the effectiveness of training programs through assessments, feedback, and performance outcomes; recommend improvements as needed.
  • Maintain training records, attendance data, and progress metrics; prepare reports on training outcomes and participation.
  • Manage the training budget and ensure cost-effective use of resources.
  • Stay current on industry trends and best practices in learning, development, and certification for IT and MSP environments.
  • Other Responsibilities as assigned by management MINIMUM SKILLS, EDUCATION AND EXPERIENCE 3+ years of experience in training and development, preferably within an IT, MSP, or technical services organization.
  • Proven ability to design and deliver engaging in-person and virtual training.
  • Working knowledge of AI tools (e.g., ChatGPT, Copilot, learning analytics platforms) to improve learning efficiency and engagement.
  • Strong project management, facilitation, and communication skills.
  • Experience using LMS systems and eLearning tools.
  • Familiarity with compliance training and technical certification programs (e.g., CompTIA, Microsoft, AWS).
  • PREFERRED SKILLS, EDUCATION OR EXPERIENCE Experience developing technical or professional career paths.
  • Prior experience collaborating with technical teams to create learning solutions.
  • Knowledge of adult learning principles and blended learning strategies.

    • COMPETENCIES :

  • Initiative and ownership of programs and outcomes.
  • Collaboration and relationship-building across departments.
  • Analytical mindset with a focus on continuous improvement.
  • Ability to translate complex or technical content into accessible learning materials.
  • Adaptability and commitment to fostering a learning culture.
  • At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success.
  • We are committed to fostering an environment where every individual feels valued, respected, and empowered.

    • CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values :

  • Committed to Client Success : Our actions and our words always align with the best interest of the client.

    • One Team :

  • We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.

    • Integrity :

  • We are unquestionably committed to doing the right thing even when it is hard.

    • Accountability :

  • We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.

    • Transparency :

  • We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

    • PHYSICAL DEMANDS :

  • Must be able to sit, stand, and bend for the duration of shift.
  • The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

    • Salary Expectations :

  • Starting at $70,000 The salary for this position is commensurate with experience, skills, and qualifications.
  • The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role.
  • In addition, internal equity, market trends, and geographic location may also influence the final salary.   Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities.
  • We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.
  • Updated October 2025     Powered by JazzHR
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