Licensed Insurance Customer Service Representative

Job Description

Job Description

Immerse yourself in a rewarding role at Carolyn Tack Allstate Insurance Agency, located in the vibrant community of Rochester, Michigan. We are currently seeking an enthusiastic and dedicated Licensed Insurance Customer Service Representative to join our team. As an integral part of our agency, you will provide exceptional service to our valued clients, assisting them with their insurance inquiries and needs. You will have the opportunity to work in a dynamic environment where your input is valued and growth is encouraged. Our agency prides itself on fostering a positive and inviting atmosphere, where each team member is uplifted and motivated to perform their best. This on-site position offers a chance to engage directly with customers, ensuring they receive personalized and attentive assistance. If you are looking for a career where you can make a meaningful impact and develop long-lasting relationships, Carolyn Tack Allstate Insurance Agency is the perfect place for you.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Hands on Training

Bonus

Evenings Off

Weekends Off

Holidays Off

Paid Holidays

Professional Development

Monday, Tuesday, Thursday (9am - 6pm) Work Schedule

Wednesday and Friday (9am - 5pm) Work Schedule

Personal Workspace

Equipment Provided

Responsibilities

Client Interaction : Address inquiries from potential and current policyholders, providing clear and precise information on insurance options. Renewal cross sells and sales overloads quoted for bonus opportunities.

Policy Management : Process policy renewals, changes, and updates to ensure accuracy and adherence to company standards.

Problem Resolution : Handle and resolve customer issues or complaints with empathy and efficiency.

Information Dissemination : Provide policyholders with information on new services or products, helping them to make informed decisions.

Record Maintenance : Keep detailed records of customer interactions, noting essential information for future reference.

Team Collaboration : Work closely with team members to ensure consistent delivery of superior customer service.

Requirements

Licensing : Must hold an active Michigan Property & Casualty License. Prior Allstate experience a huge plus!

Experience : Previous customer service experience in an insurance environment is highly preferred.

Communication Skills : Strong verbal and written communication skills with keen attention to detail.

Customer Focused : Ability to provide outstanding customer service and adhere to customer-first policies.

Problem-Solving : Skilled in identifying and resolving customer concerns promptly and efficiently.

Adaptability : Ability to work effectively in a fast-paced office environment, managing multiple tasks concurrently.

Team Collaboration : Comfortable working collaboratively in a team setting to achieve common goals.

Tech-Savvy : Proficient in using various computer applications and insurance management software.