People Operations Associate

People Operations Associate

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A

• , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our values customers are everything, relentless momentum, winner's mindset, and stronger togethershape how we work and grow as a team.

About the Team :

Decagon is growing fast, and so is our team. As we expand, we're building the systems, programs and culture that make Decagon not just a leading AI company but an incredible place to work. The People Operations team builds the infrastructure that keeps Decagon running smoothly and ensures every employee's experience is intentional and efficient.

We manage the full employee lifecycle from onboarding to development to engagement, creating programs that help our people thrive. Our work lays the foundation for how Decagon supports its people and sustains the culture that makes Decagon unique.

About the Role :

We're looking for a People Operations Associate to join our SF team to help shape an outstanding employee experience. You'll work closely with our People Operations Lead to keep our programs running smoothly across onboarding, benefits, engagement and culture.

This role is perfect for someone who thrives on bringing structure to growth and loves making systems work better. You'll play a key role in refining our processes, supporting our people and building the foundation for a world-class employee experience as Decagon continues to grow.

As a founding member of the People team, you'll have the opportunity to learn, experiment and make a meaningful impact on how our People function evolves.

What You'll Do :

Who You Are :

Benefits :

Compensation : Base Salary $120K $160K Offers Equity