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Director, CFR Compliance, Commercial & Fraud
Director, CFR Compliance, Commercial & FraudAmerican Express • Charlotte, North Carolina, United States
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Director, CFR Compliance, Commercial & Fraud

Director, CFR Compliance, Commercial & Fraud

American Express • Charlotte, North Carolina, United States
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  • [job_card.full_time]
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At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Credit & Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.

Credit & Fraud Risk is looking for a Director, Compliance to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies.

The Director, Compliance will :

  • Provide business specific compliance expertise, particularly in relation to identifying where compliance and regulatory risk is present in BU process and controls, specifically in Commercial & External Fraud.
  • Implement policy and regulatory requirements, oversee execution of impact assessments and required changes, and oversee execution of initiatives to strengthen the BU’s compliance risk framework
  • Oversee compliance metrics tracking and reporting for the BU. Own, draft and update BU compliance procedures and communications for compliance related BU issues.
  • Support the mapping of compliance and regulatory risk to RCSA controls.

Partner with key compliance and business partners across the Enterprise such as the

General Counsel's Organization, Audit, and 2LOD Global Compliance and Ethics.

  • Provide view of compliance risk across BU, ensures consistent and effective implementation of risk management practices, and challenge controls and risk mitigation strategies
  • Serve as an escalation point for all Risk and Control issues across compliance risk and complaints for Credit & Fraud Risk
  • Monitor emerging risk, trends and regulatory changes related to compliance risk, and recommend uplift to tools, processes, and methodologies to improve controls and manage risk proactively
  • Share Compliance Risk topical knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes
  • Review customer-facing materials related to credit and fraud decisioning
  • Required Qualifications :

    Deep regulatory knowledge of the financial regulations applicable to the business. Including but not limited to Identity Theft Rules, Financial Crimes, Suspicious Activity Reports, Scams, Elder Abuse, Reg O, and Reg B.

  • 6+ Years experience in risk management with deep understanding of compliance risk. Understanding of critical operational risk management lifecycle activities
  • Experience working with enterprise-wide systems, emerging technologies, and data analytics to enhance compliance risk detection and prevention capabilities
  • Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU / tech counterparts
  • Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives
  • Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and / or operational standards
  • Experience within financial services industry
  • Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
  • Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds
  • Preferred Qualifications :

  • Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience in compliance at the following :  Providing identification of compliance risks throughout business processes and systemsFacilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are metEnhancing risk assessments and associated methodologiesCompiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causesIdentifying areas of risk for intervention, including conducting independent quality assurance and process testingLeading independent control monitoring, including identification of control improvementsEnsuring activities are in alignment with standards set by specialist risk-stripe teams
  • Advising on decentralized risk types into broader operational risk policies and programs

  • Proactive and adaptable in responding to shifting priorities and emerging risks
  • Salary Range : $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

    We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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