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Customer Experience Consultant
Customer Experience ConsultantVirtualVocations • Lubbock, Texas, United States
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Customer Experience Consultant

Customer Experience Consultant

VirtualVocations • Lubbock, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Experience Consultant to enhance customer satisfaction and service delivery.

Key Responsibilities

Resolve customer inquiries and issues promptly while documenting cases accurately

Learn and master company products and services to assist customers effectively

Collaborate with internal and external support teams to promote additional products and services

Required Qualifications

Minimum of 1 year in customer service or a similar role

Strong background in de-escalating calls and resolving customer issues

Ability to thrive in a fast-paced environment

Basic digital literacy and technical troubleshooting skills

Adaptability to change and a team player with a growth mindset

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Customer Experience Consultant • Lubbock, Texas, United States

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