Technical Support Representative

A company is looking for a Product Support Rep II.

Key Responsibilities

Provide technical support for application issues to internal and external users

Collaborate with support colleagues and internal teams to enhance customer service

Act as a customer advocate, managing high-priority issues and capturing feedback for improvements

Required Qualifications

Bachelor's degree in IT or equivalent relevant experience

5+ years of experience in software support or a related position

Industry knowledge of medical billing, specifically Ambulance billing and EDI X12 ANSI 5010 transaction sets

Basic logic and coding experience, with familiarity in Visual Studio

Strong internal motivation and ability to work independently as well as in a team