Senior Program Manager, Content Design, Learning and Development

Content Designer

The Last Mile Content Team is looking for a Content Designer to build scalable Associate and Exempt Leader training for North America Amazon Last Mile. This role requires scoping and creating project plans, planning and managing on-the-job learning programs including content design, development and measurement across multiple modalities and formats. The ideal candidate will have proven instructional design experience, strong communication skills and the ability to build strong relationships and influence key stakeholders. You will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. This is an individual contributor role where cross-functional partnerships will be key to success. Candidates should be prepared to share a portfolio during the interview process.

Key job responsibilities :

• Manage projects amidst ambiguity, competing priorities, and challenging deadlines, adapting quickly to changing circumstances, processes and priorities
• Maintain a deep understanding of program and learner roles to ensure that learning solutions align with audience training needs
• Partner with subject matter experts and program stakeholders to identify learning goals and outcomes
• Collaborate with cross-functional teams to identify business needs that can be addressed via learning solutions
• Design, develop and deploy learning modules, scenarios, simulations, videos, job aides, instructor-led training, remote instructor-led training, eLearning and knowledge assessments
• Measure impact and quickly revise content / modality to address specific feedback, as needed
• Contribute to the development and implementation of templates, learning models and overall best practices
• Demonstrate knowledge of learning principles and methodologies and ability to communicate difficult concepts and processes using clear and simple language and visuals
• Identify gaps, assess needs, create goals, and work backwards to develop right-sized learning solutions
• Maintain knowledge of new developments in learning design and learning analytics through continuous research to drive innovation

A day in the life :

Your day will be a dynamic blend of creative design, strategic planning, and collaborative problem-solving. You'll dive into designing comprehensive learning programs, translating complex operational knowledge into clear, accessible content across multiple formats and platforms.

About the team :

Our Last Mile Training team is dedicated to developing world-class learning experiences that support the growth and success of our frontline leaders in NA Last Mile Operations. We believe in creating training that is not just informative, but transformative, helping our associates develop skills that extend far beyond their current roles. We are committed to maintaining and creating relevant, up-to-date content that aligns with business needs and customer feedback. We are dedicated to continuous improvement, leveraging customer obsession and efficient processes to provide a positive learning experience that drives operational excellence and career advancement.

Basic Qualifications :

Preferred Qualifications :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100 / year in our lowest geographic market up to $185,000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits.