Customer Support Specialist - LegalOn Technologies

Job Description

Job Description

About Us

At LegalOn, we’re redefining how legal work gets done. Too often, legal teams are slowed down by repetitive, manual contracting tasks. We’re eliminating that busywork—freeing people to think, decide, and lead their businesses forward.

As the global leader in legal AI for contracting, we serve over 7,000 companies and firms worldwide. Our software pairs cutting-edge AI with deep legal expertise to identify contract risks, make precise redlines, and organize contract data—eliminating hours of manual work that delay deals and increase risk.

We are building the most trusted and beloved brand in legal technology, and we want ambitious, detail-oriented, and customer-obsessed individuals to join us. If you are eager to grow your career through performance, capability, and impact, you will thrive at LegalOn.

Role Overview

We are seeking a Customer Support Specialist to join our growing Customer Experience team. In this role, you’ll be the first point of contact for inbound client inquiries—delivering prompt, accurate, and empathetic support to ensure every LegalOn customer has an exceptional experience.

You’ll primarily handle inbound client emails but may occasionally join client office hours or escalation calls to assist with complex situations. You will also own the process of filing and managing technical support tickets, working closely with our engineering team to track issues and ensure timely, transparent resolutions for our customers.

This role is ideal for someone who is highly organized, a clear communicator, and passionate about helping customers succeed.

Responsibilities

Customer Support & Communication

• Respond promptly and professionally to inbound client emails with accurate and thoughtful solutions.
• Act as the first line of support for product questions, troubleshooting, and issue resolution.
• Participate in client-facing office hours or escalation calls when additional context or real-time troubleshooting is needed.

Ticket Management & Engineering Collaboration

Documentation & Process Improvement

Cross-Functional Collaboration

Qualifications

Benefits

How to Apply

If you are passionate about building systems that help teams succeed and want to make a meaningful impact in the legal technology industry, we encourage you to apply by sending your resume and a cover letter outlining your qualifications and experience.

LegalOn Technologies is an equal-opportunity employer. We welcome and encourage diversity in our workforce and are committed to providing a workplace free of discrimination and harassment.

Join LegalOn Technologies and help us empower legal teams to focus on what truly matters.