Client Services & Support Coordinator

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Client Services & Support Coordinator


We’re looking for a motivated and detail-oriented Client Services & Support Coordinator to manage scheduling, coordinate service delivery, and track support activity. This role supports clients and internal teams by ensuring smooth, accurate, and efficient IT service operations.


Key Responsibilities

• Respond to client inquiries and support requests promptly.
• Manage service calendars and customer database.
• Track and update support tickets, documentation, and reports.
• Generate and present service delivery reports.
• Collaborate with staff, vendors, and management for efficient service.
• Assist with process improvements and identifying business opportunities.
  
  

Skills & Qualifications

• Strong communication (written and verbal) and follow-up skills.
• Proficient in Microsoft Office, CRM systems, and general business software.
• Experience in customer service or admin roles.
• Ability to multitask and work in a fast-paced environment.
• Typing speed: 60+ WPM.
• Some college preferred (AA or Bachelor’s).