Claims and Mailroom Support Associate - Reno, NV - Hybrid

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

We are seeking a Claims and Mailroom Support Associate to join our Reno, NV team in a hybrid capacity. In this role, you’ll support multiple functions within the Claims Team, including mail and claims processing, while ensuring accuracy, confidentiality, and efficiency. This is a hands-on role for someone who thrives in both independent and team settings and who values flexibility in their workday.

Your role in our mission

Process incoming and outgoing mail accurately and on schedule.

Work directly with couriers, visitors, and internal partners to ensure smooth operations.

Operate mailroom and office equipment such as slicers, postage machines, copiers, and scanners.

Handle and safeguard confidential information following company and compliance guidelines.

Complete claims processing, research, and resolution tasks as assigned.

Serve as a backup for team members and provide support across multiple functions.

What we're looking for

Strong verbal and written communication skills with excellent attention to detail.

Proficiency in Microsoft Office Suite (Excel, Teams, Outlook, Word) and comfort with technology.

Ability to analyze information, think strategically, and problem-solve effectively.

Demonstrated ability to work independently and collaborate within a team environment.

Experience with claims processing, healthcare, health insurance, or Medicaid preferred.

Flexibility to adapt to changing work priorities and manage multiple tasks simultaneously.

What you should expect in this role

Hybrid work arrangement (office location : 9850 Double R Blvd, Suite 102, Reno, NV 89521).

Combination of on-site and remote work to support daily team needs.

Monday through Friday schedule, 8 hours per day with full-time benefits.

Flexible start times between 6 : 00 AM and 8 : 00 AM depending on workload.

A fast-paced environment requiring accountability, accuracy, and adaptability.

Reliable high-speed home internet with minimum 24 Mbps download / 8 Mbps upload (higher speeds recommended).

#LI-HYBRID #LI-SA1

The pay range for this position is $35,000.00 - $50,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.