Customer Support Manager

A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.

Key Responsibilities

Manage a team of Customer Support Engineers and support global customer service strategies

Recruit, train, and develop employees while monitoring performance and ensuring compliance with policies

Analyze customer service metrics and implement improvements to enhance service quality and operational performance

Required Qualifications

Bachelor's degree and 7+ years of relevant experience, including 5+ years in a management role

Experience in developing and leading both local and remote teams

Strong analytical skills and the ability to resolve problems effectively

Demonstrated ability to be an inspirational leader and motivator

Knowledge of computing and technical environments