Assistant Director of Food & Beverage

Job Description

• Supervise the daily operation of all Food & Beverage venues, including restaurants, bars, lounges, banquets, and In-Room Dining.
• Coordinate front-of-house service standards and maintain seamless collaboration with culinary, stewarding, and banquets teams.
• Monitor service quality, product presentation, cleanliness, and adherence to health and safety standards.
• Conduct daily walk-throughs to evaluate readiness, atmosphere, and brand presentation in all venues.
• Support outlet managers with staffing, scheduling, floor coverage, and operational adjustments during peak service periods.
• Support the Director of F&B in budget preparation, forecasting, and monthly P&L analysis for all outlets.
• Monitor and control beverage and labor costs, maintaining target GOP and efficiency benchmarks.
• Conduct menu and beverage program analysis (sales mix, contribution margins, guest preferences) to identify profit opportunities.
• Review pricing strategies and coordinate with culinary and beverage teams on cost control initiatives.
• Assist in tracking competitor activity and local market trends to ensure strategic positioning of Fairmont Breakers’ venues.
• Lead, coach, and mentor outlet managers and service teams to uphold Fairmont standards of gracious, anticipatory service.
• Support recruitment, onboarding, and performance management processes within the F&B division.
• Conduct regular service training sessions and pre-shift briefings emphasizing sequence of service, upselling, and guest engagement.
• Develop leadership pipeline within front-of-house management ranks through coaching and cross-training opportunities.
• Promote a positive, inclusive work culture built on accountability, teamwork, and professional growth.
• Maintain strong presence in all venues during service periods, engaging with guests and resolving service challenges promptly.
• Monitor guest satisfaction scores, social media reviews, and direct feedback to identify areas for improvement.
• Lead guest recovery efforts in partnership with outlet managers, ensuring follow-up and retention strategies are implemented as well as responding to guest reviews online.
• Work with Marketing and PR to roll out promotional events, activations, and collaborations that elevate guest engagement.
• Partner with culinary and beverage teams to align menu narratives, wine programs, and cocktail identity with brand storytelling.
• Ensure Silverware POS, OpenTable, and related systems are optimized, updated, and used consistently across all outlets.
• Ensure all comps, voids and discounts are properly applied, accounted for and signed off by management and updated in the “Daily Operating Packet”
• Review daily revenue reports, cover counts, and labor productivity results to identify performance trends.
• Maintain and update outlet SOPs, sequence of service standards, and operational checklists.
• Ensure compliance with all Fairmont policies, safety procedures, and local health regulations.
• Act as Division Head in the absence of the Director of Food & Beverage.

Qualifications

Additional Information

What is in it for you :

Accor is proud to be an Equal Opportunity Employer EOE / M / F / V / D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.