Inn Front Desk Host

Have you ever wanted to make your dreams of running an Inn come true? Just like your favorite small town coffee drinking Innkeeper?

Well we did!

Our elegantly charming 21 room bed and breakfast is looking to expand its team!

This isn’t your average “hotel job”.

We aim to make our guests feel at home. Picture staying at your friend’s house for the weekend and how they made you feel so welcome and looked after.

That's how we want our guests to feel! If you love hosting people then this is the job for you.

Job responsibilities include:

• Guest Interaction: Welcome and engage with guests, provide recommendations, and ensure their overall satisfaction.
• Breakfast Food Preparation and Serving: prepare basic food items to serve guests as they order.
• Collaborative Teamwork: Work with the rest of the staff to create and provide the best service, exceeding guests expectations
• Hygiene and Safety: Adhere to hygiene and safety guidelines, including proper food and beverage handling, to create a safe and clean environment.
• Customer Feedback: Address any customer inquiries, concerns, or special requests promptly and professionally.
• Training and Development: Participate in provided training to expand your professional knowledge
• Taking and managing guest reservations and relationships
• Inspecting rooms for cleanliness before and after a guest stay
• Encouraging guest reviews by maintaining and promoting positive relationships with the guests
• Communicating with guests via various channels such as text message, email, and over the phone
• Meeting key performance goals and initiatives

Requirements:

• A strong customer service attitude that values the 5 skills of customer service:

1. Patience
2. Positivity
3. Clarity in communication
4. Empathy
5. Continuous Improvement

• Excellent communication and organizational skills
• Must have a flexible work schedule and be able to work weekends and holidays
• Task-driven individual
• Autonomous, self-starter and can self manage
• Reliable transportation
• Punctual
• Non-smoking at our non-smoking establishment
• Ability to excel at a job that requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and ability to climb stairs and lift and carry up to 50 pounds

Who are we?

We are Stanton House Inn. A historical and boutique inn based in Greenwich, CT. Our goal is to see guests smile and leave here happier than when they arrived. In both big and small moments, our team continues to share the light and warmth of hospitality when the world needs it the most. Our calm, warm, and relaxing space seamlessly transitions to historical and interesting features. Above and beyond is where we start. We believe each individual deserves to be seen, heard, and cared for in a truly unique way, tailored to them. If you are ready to join our amazing boutique Inn then look no further.

Benefits:

• 401k employer match up to 5%
• 3 weeks paid time off over winter break
• Possible monthly bonus of up to $300 if on-call
• Tips split with the team
• Opportunity for professional development

It is important to note that the Inn is a historic house and is not ADA compliant. Therefore, the job requires the ability to climb stairs as there is no elevator.

For this position we’re offering competitive pay, based on experience, and a range of excellent benefits. We also offer a great working environment. Here, you can work in a well respected and supportive location with a team that will help you grow professionally.

Stanton House Inn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We’re looking for someone who can hit the ground running and bring their experience into the business. So if this sounds like the type of role you’re interested in and you want to find out more then get in touch.