Engineering Manager, Data & AI

Engineering Manager, Data & AI

Are you a product-focused engineering leader passionate about hiring and scaling high performance teams? Do you consider yourself a skilled and empathic manager? Do you enjoy leading people, collaborating with cross-functional teams, and improving software development practices? Have you mentored, coached and provided a clear framework for growth for your team members? We might have the perfect opportunity for you.

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do bestserving great foodby offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we've navigated rapid growth and transformationfrom startup roots through the pandemic boomand are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we're deepening our commitment to helping local restaurants thrive in the digital economy.

ChowNow's Engineering Team has built a modern platform to enable restaurants to streamline their online ordering processes and create a strong digital brand. Our "quality product first" approach to engineering contributes to our success and brand recognition. We've reached the time when we need to grow and scale our engineering team to meet the demand of the many exciting new products and features on our roadmap.

We're looking for an experienced software engineering leader to join our growing engineering team. As an Engineering Manager, you will help us launch reliable and stable products and support new initiatives to continuously improve the experience of our users. You will shape the product, the software architecture, the development process, and the culture.

Most importantly, you will motivate, encourage and lead your team to success, by finding growth opportunities, providing constructive feedback, and combining challenge and support to get the best out of your colleagues. You will be vital in fostering an engineering culture based on collaboration, inclusion, support, measuring and tracking results, and constant improvement.

This position will lead a team of data and AI / ML engineers who are focused on building the systems that will fuel our product led growth strategies. Your team will directly influence new features while simultaneously tackling engineering-driven initiatives to support our efforts to scale.

This role reports to the Chief Technology & Product Officer. Manages a team of 3-4 engineers. This is a remote role based in the United States. Please note : ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You're committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone's voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don't allow yourself to become complacent with where you're at and what you've done, so you seek out new opportunities and challenges.

Within 30 days you'll :

• Complete our ChowNow onboarding (Ramp Camp) where you'll learn the ins and outs about ChowNow and our products.
• Get to know people - your direct team of data engineering, data analytics and AI / ML engineers, as well as the rest of the Engineering organization, Product, and Design.
• Join team stand-ups, sprint planning, grooming, and more in order to get familiar with the overall product and team processes.
• Familiarize yourself with the end to end development process and SDLC.
• Spend deep dive time with the team to learn more about the core products and how they all fit together.
• Through 1 : 1s and team sessions, start to understand your team members' areas of strength and opportunity, in order to be able to provide career guidance and performance reviews.
• Understand how business goals and compliance affect our internal processes.

Within 60 days you'll :

Within 90 days you'll :

You should apply if you :

About Our Benefits :