Member Relations Coordinator

Club Location:

Gentle Creek Country Club - Prosper, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

An Arcis Golf Member Relations Coordinator is the primary liaison between the club and its members, responsible for enhancing the member experience, driving retention, and facilitating communication. Key tasks include managing onboarding, executing a, unified, lifestyle calendar, coordinating events, and managing member communications through email, social media, and on-site marketing to drive engagement and revenue.

Requirements

• Excellent people and communication skills.
• Demonstrated outstanding customer service.
• Excellent organizational skills, attention to detail, drive and motivation.
• One year of golf course/private club related work experience is preferred.
• Flexibility with schedule with evenings and weekend work required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and interpret retail product labeling.
• Ability to speak effectively before groups of customers or associates of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Regularly required to stand, walk, and use hands and fingers to handle or feel; reach with hands and arms; talk or hear; may occasionally sit, walk, climb or balance; stoop, kneel, crouch, or crawl; lift up to 25 pounds; close vision, distance vision, and ability to adjust focus.

Responsibilities

• Establishes and maintains positive member relationships and executes new member onboarding process.
• Responsible for building and facilitating the Club's Lifestyle Content & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.
• Work with Club's food & beverage department to create, maintain function sheets and event files for each Member event, tradition and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans.
• Attend events and functions to ensure proper execution of events.
• Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
• Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to answering telephone and route calls to appropriate person/department, greet, welcome and direct guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
• Supports in the development and implementation of retention strategies.
• Responsible for supporting, communicating and adhering to the company's mission, brand and core values.
• Note: Other duties as assigned by supervisor or management.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.