Night Dispatch Manager

Job Description

The HT Group has partnered with a leading road services provider to find a Night Dispatch Manager to lead and oversee our Night Dispatch Center. This role is critical to ensuring smooth operations across our organization during overnight hours. The ideal candidate is an exceptional communicator, thrives in high-pressure environments, and is comfortable working with technology in a fast-paced service setting. This is a hands-on leadership role responsible for building the team, creating schedules, setting service pricing / quotes, and ensuring that our night dispatch operations consistently deliver efficient, high-quality support.

Location : Ogden, Utah (Greater Salt Lake City Area)

Schedule : Full-time, 5 days / week, 8 : 00 PM – 6 : 00 AM

Compensation : $60,000–70,000 + bonus

Key Responsibilities

• Lead and manage the Utah Night Dispatch Center operations.
• Build, train, and supervise the overnight dispatch team.
• Develop and maintain employee schedules to ensure adequate coverage and workflow efficiency.
• Handle pricing and quoting for service calls during night hours.
• Monitor performance and ensure dispatch procedures are followed across all locations.
• Troubleshoot issues in real time to maintain smooth operational flow.
• Serve as a primary point of contact for urgent matters or escalations during overnight shifts.
• Partner with leadership to identify operational improvements and support long-term growth initiatives.

Qualifications

Perks :

Clear growth path and advancement opportunities.