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Client Success Operations Associate
Client Success Operations AssociateVirtualVocations • Tyler, Texas, United States
Client Success Operations Associate

Client Success Operations Associate

VirtualVocations • Tyler, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Client Success Operations Associate to provide support for hospitality and e-commerce customers.

Key Responsibilities

Respond to a high volume of customer inquiries with empathy and professionalism

Troubleshoot technical issues and escalate complex problems to Engineering

Maintain quality responses while solving approximately 25 tickets per day

Required Qualifications

2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred)

Experience using Zendesk for customer support management

Familiarity with Jira, DataDog, and browser developer tools

Ability to self-prioritize in a high-volume support environment

Background in hospitality or hotel technology is a plus

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Client Associate • Tyler, Texas, United States

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