Chief of Staff, Customer Success

Chief Of Staff, Customer Success

Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1 : 1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more, visit www.attentive.com .

Attentive's growth has been recognized by Deloitte's Fast 500, Linkedin's Top Startups, and the Forbes Cloud 100 all thanks to the hard work from our global employees!

What You'll Accomplish

• Drive Strategic Alignment : Partner with the VPs of Customer Success and Services & Support to set strategic priorities, structure leadership planning, and ensure alignment across GTM, Product, and Operations teams
• Operationalize Priorities : Translate leadership goals into clear workstreams with defined owners, timelines, and outcomesensuring cross-functional programs move from concept to measurable impact
• Own Business Cadence : Build and manage operating rhythms including QBRs, business reviews, forecasting sessions, and leadership meetingsdriving accountability and follow-through on key deliverables
• Partner Across Functions : Act as a connector between post-sale functions (Customer Success, Services, Support) and other GTM teams (Sales, Marketing, RevOps), facilitating communication and collaboration
• Support Executive Decision-Making : Prepare materials and insights for leadership discussions, identify risks and trade-offs, and ensure the right information flows to the right stakeholders at the right time
• Strengthen Execution Discipline : Introduce frameworks, dashboards, and processes that improve transparency, speed, and consistency in how the organization operates and measures success
• Act as a Force Multiplier : Serve as an extension of GTM executivesanticipating needs, managing competing priorities, and keeping the organization focused on what matters most

Your Expertise

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants : The US base salary range for this full-time position is $150k - 200k annually + equity + benefits.

Equity is a substantial part of the total compensation package.

Our salary ranges are determined by role, level and location.

Learn more about AWAKE, Attentive's collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.