ITAM Zendesk Administrator

Job Description : Short Description :

ITAM Zendesk Administrator

Complete Description :

Position Summary :

The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.

Key Responsibilities :

Management

Oversee all ITAM-related Zendesk tickets ensuring they are properly categorized and routed.

Monitor and manage SLAs for all tickets.

Synchronization with Oomnitza

Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.

and Auditing

Generate and distribute weekly reports on ticket status and SLA compliance.

Optimization

Develop and refine processes for ticket categorization and assignment.

and Collaboration

Act as the primary point of contact for ITAM ticket management within Zendesk.

Required Experience and Skills :

Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.

Familiarity with SLA management and reporting tools.

Skills Matrix

Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.

Familiarity with SLA management and reporting tools.

Flexible work from home options available.

Compensation : $27.00 - $30.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.

Required Experience :

Unclear Seniority

Key Skills

Hadoop,Microsoft Windows Server,Windows,Apache,Linux,SAN,Shell Scripting,System Administration,Administrative Experience,Scripting,Oracle,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 27 - 30