Automotive Service Advisor - Colerain Hyundai

Automotive Service Advisor - Colerain Hyundai

Jeff Wyler Superior Hyundai moved to an ALL-NEW Jeff Wyler Hyundai of Colerain!!! New Facility!! New Opportunity!! New State of the Art Facility on Colerain Avenue adding Service Advisors! Our brand-new state-of-the-art dealership is at the heart of Colerain Avenue alongside other great Jeff Wyler stores! Are you ready to be a part of one of our most essential positions within our service department? Are you ready to set yourself up for success? Job Details: $80k-$120k potential per year based on experience. Unlimited Earning Potential Pay above area market Opportunity For Growth Benefits: Health Insurance and Dental Insurance 401(k) Matching Life Insurance Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more! Referral program Paid Training Potential opportunity for future advancement across the company What you will do: Promptly greet customers in the service drive. Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips. Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records. Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions. Generate service order estimates and quotes for customers based upon a menu of recommended services. Understand the technician's diagnosis and service recommendations. Verify availability of required repair parts. Explain cost, service process, and time requirements to customers thoroughly. Establish completion expectations with the customer. Monitor repair progress and Inform customer when vehicle is ready and customer concerns have been addressed. Document information about services performed or recommendations. Explain any cost adjustments to customers. Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.

Qualifications

Automotive Service Advisor Qualifications Service Advisor experience from automotive industry preferred Proven record of achieving exceptional Customer Satisfaction Organized and friendly personality Professional personal appearance Team oriented and self-motivated Clean driving record A desire for a long-term career with a growing organization