Process Automation Engineer

Job Description

Job Description

At Beyond Feedback we bring humanity back to business by partnering with business leaders to provide employee and customer lifecycle feedback programs. The tailor-made feedback programs and actionable insights provided by our team of experts drive increased brand loyalty, customer retention, employee retention, and employee engagement for business clients.

We have a new opportunity available for a full-time Process Automation Engineer to join us in our mission of reaching 35M survey participants by 2035

Are you a self-starter who sees a repetitive manual process and immediately thinks, "there's got to be a better way to do this I bet I can automate it"? Does a successful API integration give you the same satisfaction most people get from perfectly parallel parking? Do you find yourself asking "why do we do it that way?" with genuine curiosity (not judgment)? Are you fluent in the delicate art of telling someone their "quick fix" is actually breaking three things downstream without making them feel bad? If this sounds like you, keep reading.

What You'll Do

• Partner proactively with teams across departments to identify workflow inefficiencies, understand business objectives, and translate operational needs into actionable automation opportunities that balance business value and technical feasibility.
• Design, develop, and maintain robust automated workflows and scripts that eliminate repetitive manual tasks across survey deployment, data processing, and reporting functions.
• Build reliable internal tools that empower team members to work more efficiently and accurately while supporting both internal operations and client-facing deliverables.
• Anticipate scalability challenges before they impact operations or client deliverables.
• Monitor automated processes continuously for errors, performance issues, and evolving business requirements to ensure operational reliability.
• Diagnose and resolve technical issues quickly to minimize disruption to internal workflows and client project timelines.
• Optimize existing automations based on user feedback, system performance data, and emerging use cases to drive continuous improvement.
• Create and maintain comprehensive documentation for all automation processes, code, and technical workflows following best practices for version control, testing, and deployment.
• Train non-technical staff on new process automations and provide ongoing support to ensure successful adoption and proper usage.
• Build trusted cross-functional relationships that enable honest feedback, collaborative problem-solving, and knowledge sharing to strengthen technical capacity across the organization.

What you bring to the table (required qualifications) :

What's in it for you (comp & benefits) :

Our Work-From-Home Arrangement :

You must work from your primary residence located within 35 miles of our office so you can easily attend team-building events that occur throughout the year. You must have reliable internet service at home (minimum speed of 10MB download / 5MB upload). You must have a dedicated workspace at your home that is free from distractions just like you would if you worked from our office. Beyond Feedback provides all the computer equipment you need to be successful.

The business hours and regular schedule for this role is 7am-4pm Monday through Friday.

Our Commitment to Diversity & Inclusion :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All newly hired employees are subject to background check and E-Verify employment eligibility verification.

Company Description

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.

Company Description

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.