Arbitration Specialist

Join Our Team as an Arbitration Specialist!

Kelly Services, in partnership with Nissan North America, is excited to recruit two new Arbitration Specialists to join our dynamic team. In this crucial role, you will evaluate, manage, and negotiate incoming cases related to Lemon Law and breach of warranty issues. A completed Bachelor's degree is required for this position. This is a full-time onsite position paying $27.80 / hour, with the opportunity to work from home on Fridays (post-training). Ready to make a difference? Read on!

What You'll Do :

• Case Evaluation : Assess incoming cases regarding alleged Lemon Law and Breach of Warranty issues.
• Issue Resolution : Review and resolve cases while adhering to lawful guidelines and best practices.
• Appointment Coordination : Schedule appointments between dealers, customers, and factory representatives when needed to facilitate issue resolution and minimize arbitration.
• Negotiation : Utilize your strong verbal and written communication skills to effectively negotiate settlements and repurchases directly with consumers, dealers, and regional personnel.
• Representation : Present compelling arguments at BBB Auto line arbitration hearings to defend Nissan North America, Inc. in Lemon Law and breach of warranty cases.
• Compliance Management : Process voluntary and mandated repurchases / replacements within the required timeframes for each state to avoid financial penalties.

What We're Looking For :

We seek a motivated individual with excellent interpersonal skills who thrives in conflict resolution and negotiation. If you have strong decision-making skills and a passion for customer advocacy, you may be the perfect fit!

Minimum Arbitration Specialist Qualifications :

What We Offer :

Ready to take the next step? If you're ready to grow your career with Nissan North America and make a meaningful impact, apply today to become our next Arbitration Specialist! We can't wait to welcome you to the team!