Senior Software Developer, Salesforce Service Cloud

Senior Software Developer, Salesforce Service Cloud

POSITION SUMMARY :

We are seeking an experienced Senior Salesforce Service Cloud Developer to lead our customer service platform development initiatives. This role combines hands-on technical development with team leadership responsibilities, requiring expertise in Service Cloud architecture, Lightning platform development, and modern DevOps practices. The successful candidate will drive technical excellence while mentoring team members and collaborating across departments to deliver scalable, high-performance solutions that enhance our customer service capabilities.

PRIMARY RESPONSIBILITIES :

Core Development & Implementation (45%)

• Design and develop complex Service Cloud solutions including case management, knowledge, omni-channel, and service console customizations
• Build advanced Lightning Web Components, Apex classes, triggers, batch jobs, and asynchronous processes
• Implement and maintain robust integrations using REST / SOAP APIs, middleware, and ETL tools
• Design and implement automation using Flow Builder, Process Builder (where applicable), and custom business logic
• Optimize system performance, troubleshoot production issues, and ensure scalability for large data volumes
• Ensure adherence to Salesforce governor limits, security best practices, and platform standards

Technical Ownership & Solution Design (25%)

Collaboration & Cross-Functional Delivery (15%)

Platform Innovation (15%)

QUALIFICATIONS : Required

Preferred

KNOWLEDGE, SKILLS, AND ABILITIES

Technical Expertise

Integration and Architecture

Leadership and Communication

Project Management

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!