Account Manager (CA)

Account Manager

Birdseye's mission is to help make the world a safer place! We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year. We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24 / 7 / 365- for some of the world's largest logistics facilities, as well as small and medium-sized businesses. If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If you're wondering what the world will look like in 10 years - join our team!

Job Overview

We are seeking a highly motivated Account Manager to drive customer retention and relationship management. This role is crucial in ensuring contract renewals, customer satisfaction, and service upgrades, while also identifying opportunities for business expansion.

The Account Manager will serve as the primary point of contact for clients, working closely with sales, installation teams, and internal stakeholders to maintain strong, long-term customer relationships.

Key Responsibilities

Customer Retention & Relationship Management

• Serve as the main point of contact for assigned customers, ensuring a seamless experience.
• Build and maintain strong, trusted relationships with key stakeholders.
• Proactively address customer concerns and work towards long-term satisfaction.

Contract Renewals & Service Upgrades

Expansion & Sales Collaboration

Implementation & Installation Support

Travel & On-Site Customer Engagement

Qualifications and Skills

Compensation Structure : Competitive base pay + commissions

Location : This role is remote (WFH) Must be willing to travel extensively to meet with customers in person within the advertised region Some out of state travel will be required International travel to our HQ in Toronto may be required

This role will require the candidate to complete background checks (includes but not limited to : references, educational verification, criminal check, credit check - where applicable).