Receptionist

JOIN A TEAM THAT IS COMPACT IN SIZE, YET LARGE OF HEART

Hospice of the North Coast hires passionate individuals eager to join our agency's mission: to deliver compassionate, personalized care to patients and their families during end-of-life transitions. We hire individuals who thrive on playing a unique role in a person's life. Our team is composed of compassionate clinicians and dedicated administrative staff who take pride in serving as advocates for every patient and find fulfillment in being part of a deeply intimate stage of life. Collectively, we serve patients, their families, and the community. Are you looking for a role where you can make a meaningful impact? Apply today!

POSITION: Receptionist - Monday to Friday - 8:30am to 5:00pm

POSITION SUMMARY:

The Receptionist serves as the first point of contact for Hospice of the North Coast, creating a warm, professional, and compassionate experience for patients, families, visitors, staff, and community partners. This role is essential to the daily administrative operations of the organization, managing incoming calls, greeting visitors, and providing clerical and customer service support in a fast-paced healthcare environment.

Reporting to the Human Resources Manager, the Receptionist facilitates clear communication, supports office functionality, and ensures confidentiality and professionalism while representing the mission, values, and culture of Hospice of the North Coast. The ideal candidate is organized, dependable, detail-oriented, and able to manage multiple priorities with frequent interruptions while maintaining a calm and welcoming presence.

QUALIFICATIONS

Required

• High school diploma or equivalent
• Minimum of one year of experience in a business, office, or administrative role
• Proficiency with Microsoft Windows 11 and standard office equipment
• Excellent verbal and written communication skills with professional telephone etiquette
• Strong organizational skills with the ability to prioritize tasks and manage frequent interruptions
• Capacity to manage heavy call volume with multiple priorities
• Demonstrated reliability, punctuality, and attention to detail
• Ability to maintain confidentiality and comply with privacy and HIPAA standards
• Professional personal presentation
• Valid driver's license, reliable transportation, and auto insurance

Preferred

• Prior experience in a healthcare, hospice, or medical office setting
• Experience interacting with patients, families, and interdisciplinary healthcare teams
• Familiarity with office equipment maintenance and vendor coordination

EXCELLENT BENEFITS PACKAGE INCLUDES:

100% Employer-paid Medical, Dental, and Vision coverage

Matching 401K Plan

Free Life Insurance and LTD plan

Continuous professional development and training

Generous PTO Accrual

Holiday Pay

Employee Assistance Program (EAP)

Small service area for facility management

Hospice of the North Coast is committed to equal employment opportunity. We do not discriminate against employees or applicants on any legally protected basis, including veteran status, race, color, sex, religion, gender identity, national origin, or disability status.

Disclaimer: All employees are required to pass pre-employment drug and physical screenings, as well as background checks including criminal history, employment verification, education verification, and an OIG exclusion review.