Utilization Clerk

Job Description

Job Description

Now Hiring : Utilization Clerk (Bilingual Spanish Required)

Location : Corona, California

Schedule : Full-Time / Hybrid | MondayFriday, 8 AM 5 PM

Travel : Occasional local travel for home visits and meetings

Department : Care Coordination

Our Mission

At Inland Respite , we provide high-quality, compassionate respite care to families of individuals with developmental disabilities. Our People Operations team plays a vital role in supporting employees and ensuring operational excellence across our growing organization.

Position Summary

The Utilization Clerk plays a critical role in maintaining the accuracy and compliance of Electronic Visit Verification (EVV) records. You will monitor EVV activity, assist families and Respite Care Providers with system use, provide technical support, and ensure data integrity according to state and organizational standards. This role also supports daily operations through reporting, follow-up, and occasional front desk coverage.

Key Responsibilities

Troubleshoot software and technical issues related to EVV systems

Provide feedback to leadership on technology upgrades and vendor changes

Monitor daily and weekly EVV compliance for clients and providers

Generate reports on utilization trends; identify and follow up on issues

Collect signatures to maintain EVV documentation compliance

Train and support families and Respite Care Providers in system use

Assist users with navigating the Family Room portal and WellSky platform

Process shiftsadjustments, clock-in / out corrections, and schedule edits

Support front desk operations as needed

Collaborate with Care Advocacy on utilization concerns

Help develop policies and improve workflows to ensure compliance

Required Qualifications

High school diploma or GED required; associate degree or college coursework preferred

1+ year administrative, scheduling, or data-entry experience, preferably in healthcare or human services

Comfortable handling sensitive information in compliance with HIPAA

Strong attention to detail, accuracy, and accountability

Proficient with Microsoft Office, cloud systems, and EHR platforms

Excellent verbal and written communication skills

Strong organizational and time management skills

Bilingual in English and Spanish (required)

Valid driver's license, auto insurance, and reliable transportation

Work Environment & Physical Requirements

Office setting with some indoor / outdoor work

Prolonged sitting and computer use

Occasional lifting up to 25 lbs.

Physical activities include walking, bending, and driving

Ability to travel locally and occasionally by plane, train, or car

Benefits of Inland Respite

Competitive salary

Health, dental, and vision insurance

Paid time off (vacation, sick leave, holidays)

401(k) with employer match

Mileage reimbursement

Ongoing training and professional development

Supportive, mission-driven team environment

Opportunities for career growth

Apply Today!

Join Inland Respite and help ensure quality care through accurate and compliant data management.

Submit your application and be part of a mission that uplifts families every day!