Senior Engagement Manager

A company is looking for a Senior Engagement Manager to manage client relationships and drive process improvements.

Key Responsibilities :

Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives

Oversee project timelines, deliverables, and resource allocation to ensure seamless execution

Analyze workflows and identify inefficiencies to enhance operational effectiveness

Qualifications :

4+ years of experience in Customer Success, Engagement Management, or consulting, ideally supporting complex enterprise customers

Experience owning customer relationships in a SaaS startup environment

Proven ability driving customer engagement across a portfolio of accounts using data insights and product knowledge

Demonstrated success identifying solutions and improving existing client strategies in fast-moving environments

Exceptional communication and negotiation skills, with the ability to engage at the C-Suite level