Information Technology Manager I – Client Services and Data Manager

Scope of Position:

Under general direction provided by the California State Payroll System (CSPS) Technical Manager (Information Technology Manager II), the Client Services and Data manager is responsible for overseeing the activities of technical staff performing the creation and delivery of architectural documentation, interagency agreements, reports, data analytics and payroll data from multiple legacy systems to a new cloud hosted software solution. The ITM I will oversee staff performing complex IT support activities for the CSPS IT Project, a project to improve and replace the current personnel and payroll systems. CSPS will deliver a modern solution for Human Capital Management (HCM) including core HR functionality (position control, personnel administration, benefits administration, and time management) and Payroll with employee self-service and streamlined business processes using innovative technology solutions. The incumbent will perform a wide variety of activities such as system monitoring, environment analysis, data analysis and reporting, system design, problem resolution, and requirement agreement coordination. The IT Manager I will combine complex analysis for technical needs with project management tasks, which includes personnel and payroll system design planning and implementation activities for a highly complex IT project.

The incumbent must demonstrate the highest level of expertise in business systems analysis techniques and System Development Lifecycle (SDLC) practices, the Project Management Lifecycle (PMLC), CA-Project Management Framework (PMF), Change Control principles and practices, and customer service concepts.

Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

• Responsible for developing and maintaining service level agreement standards and processes for internal and external parties participating in the technical implementation of the project. Ensures customer needs are being met in accordance with state compliances standards and policies, or planning to meet those standards. Ensures agreement standards and uptime are being met through system monitoring and reporting.
• Participates in the technical workload planning, and change advisory board activities for the project. Includes prioritization, solution assessment, level of effort estimations and analysis for new or changed technical implementation.
• Oversees the creation and adoption of architectural documentation for the systems and processes. This includes diagrams, workflows, operations, capabilities, and other technical environment descriptors for industry standards. Such as but not limited to, System Design Documents (SDD) and Entity Relationship Diagrams (ERD). Coordinates process, policy, documentation for the technical systems and their partners. Manages technical customer engagement and supports technical improvements through coordination.
• Responsible for ensuring the execution of the future HR and Payroll solution reporting activities; data warehousing and business intelligence requirements are met; oversee the development of operational reports, dashboards and analytics. Responsible for collaborating with the contractor to design, develop, configure and implement the future state operational reports and future reporting strategies.
• Coordinate with the CSPS Functional Team and the SCO Information Systems Division to develop an overall Reporting Team strategic plan for operations. Develop the training program and process for requesting and developing complex report queries and data analytics in the future solution. Develop a comprehensive report catalog and ensure mandated reports are available at go-live.
• Monitors progress and resolves risks and issues by providing proactive plans, contingencies, and mitigations.
• Participates in data governance, and data publishing. Consults with stakeholders on data mining activities providing models, standards for project documentation. Develops and implements data quality controls and standards to optimize efficiency and streamlining processes to ensure project deadlines are met.
• Identifies and interprets data, using statistical techniques, and provides ongoing reports for strategic planning efforts. Provides metrics and evidence based reporting for policies and standards controlled by the incumbent’s team. Completes data analysis on a regularly scheduled or ad-hoc basis for internal or external needs. This includes creating reports and dashboards consumed internally, providing insight towards future activities, and reporting on various project growth opportunities.
• Ensures effective management of all resources assigned to the project including state staff and vendor staff. Leads and provides strategic direction to the project team and vendor staff to ensure project processes are followed. Uses project management practices for data, documentation, and reporting needs. Identify and perform analysis on potential changes following the CSPS Change Control process for scope, schedule and cost.
• Develops and maintains effective communication and working relationships within the department and amongst contracted vendor representatives, State control agency administrators, governmental entities, and outside stakeholders.
• Ensures subordinate staff comply with all of the Department’s policies, office standard operating procedures and protocols. Performs and oversees responsibilities related to staff management and development. Enumerates on current and future staff resources and training needs. Institutes departmental performance standards and expectations training, mentoring, and providing feedback to staff through departmental and project level standards.
• Manages and approves the organization of subordinate staff workload to accommodate changing priorities, manages multiple assignments concurrently, and provide support to project needs. Lastly, promote a culture of agility and learning.
• Lead or assist in workloads in the support of the technical and functional readiness and ability of the CSPS teams to complete the project’s deliverables.

Desirable Qualifications:

• Ability to uphold PPSD values: Professionalism, Accountability, Customer Service, Collaboration, and Trust
• Ability to communicate effectively while using tact and good judgment
• Ability to work under pressure with changing priorities and/or deadlines
• Strong customer services skills
• Ability to work well with others at all levels
• Excellent attendance and dependability

Knowledge, Skills and Abilities Required:

• Knowledge of data, analytic and metric toolsets
• Knowledge of emerging technologies and their application to business processes
• Knowledge of the Systems Development Lifecycle (SDLC) principles and practices
• Knowledge of personnel management principles, supervision, and training
• Knowledge of the California Project Management Framework
• Knowledge of application and implementation of information systems to meet organizational requirements
• Ability to formulate and recommend policies and procedures
• Ability to resolve problems
• Ability to make critical and timely decisions
• Ability to develop and foster collaborative working relationships
• Ability to develop new and innovative approaches and recommend changes
• Ability to guide staff in navigating sensitive situations
• Ability to guide staff in the completion of project artifacts from various sources to facilitate software design, development, testing and implementation

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, hair style and texture, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Rev. 01/2023