Shift Lead

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

JOB SUMMARY

The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and / or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.

The right person for this job enjoys :

• Living and exemplifying the Five Principles of Mars, Inc. with self and team.
• Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
• Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
• Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
• Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team.
• Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Assisting in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling.
• Ensuring compliance with all practice policies and procedures.
• Ensuring adherence to Banfield dress and grooming guidelines.
• Performing other job duties as assigned.

THE FIVE PRINCIPLES

Every associate including the Shift Lead has an important contribution to make to the veterinary team. We're looking for Shift Leads who are dedicated to their work, have a positive attitude and use our Five Principles :

HIRING QUALIFICATIONS

Special Working Conditions

Experience, Education and / or Training

BENEFITS

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits :

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

We believe that embracing inclusion and diversity enables us to live our Purpose :

A BETTER WORLD FOR PETS.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, abilities, and education, and may vary depending on location or applicable minimum wage laws.

The pay range for this role is

$21.27 - $27.18 Hourly