ServiceNow Developer

Job Description

Job Description

LightEdge is seeking an experienced and collaborative  ServiceNow Developer  to join a small, high-impact team responsible for enhancing and evolving our enterprise ServiceNow platform. In this role, you will work directly with the Platform Owner to design creative solutions, improve user experience, and drive meaningful improvements in how our internal customers do their best work.

You won’t be a number or a cog in a machine — you’ll be a trusted, valued member of the team whose voice genuinely influences platform direction, architecture, and long-term strategy.

What you'll do

• Design, configure, and enhance  ServiceNow applications and workflows using platform best practices.
• Collaborate with stakeholders to understand business challenges and  co-create practical, high-impact solutions .
• Build and extend core capabilities in  IT Service Management (ITSM)  and  Customer Service Management (CSM)  — the primary focus areas for this role.
• Contribute to LightEdge’s roadmap for  Order Management  and  Strategic Portfolio Management (SPM) .
• Strong CSM experience provides an excellent foundation for upskilling into Order Management.
• Drive ServiceNow platform upgrades , ensuring technical readiness while helping the organization take advantage of new features and performance improvements.
• Support platform optimization efforts, focusing on  better adoption, automation, and business value , not just enabling new modules.
• Collaborate on integrations using standard ServiceNow patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through  Boomi  and IntegrationHub.
• Develop and maintain clear technical documentation, including solution designs and test plans.
• Troubleshoot and resolve issues across applications, workflows, and supporting components.
• Stay current on ServiceNow releases and explore emerging capabilities like  AIOps , Predictive Intelligence, and automation frameworks.

What you bring

Preferred

Why This Role Is Different

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.