Front Office Manager
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Job Details
- Job Location : Piccadilly Inn - Fresno, CA
- Salary Range : $64,680.00 - $70,000.00 per year
- Posted : 1 day ago be among the first 25 applicants
- Seniority level : Mid?Senior level
- Employment type : Full?time
- Job function : Other
- Industry : Hospitality
About Our Company
Springboard Hospitality is a premier third?party hotel management company with a 30+ year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure?seekers, tech entrepreneurs, free?thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming, we empower the travelers journeyinviting them to experience the frequency of each hotels locale, push authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture and wholeheartedly believes in nurturing, training and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore through Springboards award?winning portfolio. From work?life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic and well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu and supports a modern remote culture for select positions. https : / / www.springboardhospitality.com /
Primary Mission
Direct and supervise the daily operations of the hotels front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. The position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. It also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.
SCOPE OF WORK + TEAM
Reports to Front Office ManagerPerform special projects and other responsibilities as assigned.Participate in hotel committees, MOD program and task force assignments.Assist the General Manager in all areas requested and act in his / her place during his / her absence.Responsibilities
Review VIP reservations, amenity orders and resumes for incoming and in?house guests; update the computer system by inputting inventory and non?inventory groups; control suites to ensure suites and special blocks are handled correctly; communicate with other departments to ensure proper handling of guests and groups; maintain contact with Reservation and Sales regarding requests for suites, special accommodations; maintain control over rate changes on in?house guests.Compute daily payroll, schedules and other reports; analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.Perform front desk supervisor duties : handle cash, make change and balance an assigned house bank; accept and record vouchers, credit cards / travelers checks and other forms of payment; count cash and other methods of payment at the end of the shift to verify and balance the house bank.Remain calm and alert, especially during emergency and / or heavy hotel activity, and resolve complications such as location changes or credit issues; field guest complaints, conduct research to develop the most effective solutions and negotiate results; plan and implement detailed steps using experienced judgment and discretion.Communicate effectively both verbally and in writing to provide clear direction to staff; observe performance and encourage improvement; administer disciplinary procedures; monitor lobby traffic and make staffing adjustments accordingly.Organize and coordinate all front office meetings; attend mandatory hotel meetings, representing the front office in the absence of the Director of Front Office Operations.Monitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service.Refer and follow up on maintenance issues / problems with Engineering to protect hotel assets, ensure a safe, accident?free environment for guests and employees and maintain / improve guest satisfaction.Implement emergency training and procedures to ensure appropriate protection of the hotels guests, staff and company assets.Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator and Reservationist.Qualifications
Prior Experience : 3+ years of employment in a related position with this company or other organization(s).IT Expertise : Advanced knowledge of computer software (including Microsoft Office, Outlook, Opal PMS) and web analytics tools is preferred; ability to operate a computer, calculator, phone switchboard / console, printer, radio Bluetooth.Education : Two?Year College Degree or equivalent required.Subject Expertise :Thorough knowledge of Front Office Operation.
Supervisory / Management skills.Warm and friendly demeanor; maintains composure and objectivity when needed.Very good telephone and guest relations etiquette and skills.Working knowledge of all property safety and security procedures; maintain a secure and safe environment for employees and guests.Read and abide by all regulations and rules of conduct stated in the Associate Handbook.Service oriented with excellent customer service and sales skills.Effective communication to guests, management and coworkers.Good written and verbal communication skills.Energetic and outgoing.Excellent interpersonal and organizational skills.Follow directions with attention to detail, speed and accuracy.Team player; able to work under minimal supervision.Ability to multi?task in a fast?paced work environment.Ability to understand and work with basic financial information and solve basic arithmetic problems.Typing speed of 45 WPM and ability to input data and access information on the computer.Exercise confidentiality and discretion.Other Expectations
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.Demonstrate a working knowledge of all company safety and security procedures.Travel required : As needed for hotel familiarization, content creation shoots and to meet with colleagues.Hours Required : Must primarily work during Springboard Hospitality business hours, Monday?Friday 8am?5pm (PST), while understanding that the hotel business functions 24 / 7 and some weekend or holiday work may occasionally be required.Benefits
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :
Competitive Base SalaryPTOMedical, Dental, Vision, Life, Pet Insurance401KCostco MembershipBereavement LeaveManagement Contract Referral ProgramEducation AssistanceAdditional Per Position :
Employee Rates at all of Springboard Hospitalitys 35+ HotelsMonthly Cell Phone StipendDry Cleaning ServicesHotel Level Executive Bonus ProgramRetention BonusesLead Share ProgramAssociate of the Month / Quarter & Company?wide Associate of the Year ProgramsAssociate Referral Bonus ProgramSpringboard Hospitality Core Values
CONNECTED We are plugged into people, technology and the cutting edge of culture.INDEPENDENT We are free?thinkers who embrace diversity and advocate for innovation.COLLABORATIVE We are collaborative and believe the best solutions are found by working hand?in?hand.PERSONALIZED We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.DYNAMIC We are analytic thought leaders who harness the power of data to maximize return on investment.OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
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